FAQ

Check out our Frequently Asked Questions below. If you still need help please don't hesitate to contact us!

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What is Patch and Stick?

We are a small business specialising in decorating and securing diabetes devices with innovative and beautifully designed products. To find out more about our patches and stickers click here.

Can I order from you with confidence?

Absolutely! Whilst our website is new we have been selling on Etsy for over 4 years and have over 2000 five-star reviews, with an average rating of 4.8 stars.

We're committed to providing high-quality products and excellent customer service.

Our Products

What are device stickers?

Our vinyl stickers enable you to decorate the surface of your device. They are made from high-quality printed vinyl that is durable and waterproof. The designs are vibrant and will not fade. Each sticker will last the duration of the sensor but can be removed with no sticky residue.

What are device patches?

Our printed medical patches are designed to secure your diabetes device and help prevent it from being knocked off. They adhere directly to the skin, increasing the surface area by which the device is attached. They are made from an industry-leading medical tape from the USA. For more information click here.

Do your patches include a centre sticker?

Yes! Unlike many of our competitors we supply all of our patches with a high-quality, vinyl centre sticker at no extra cost.

How long do your patches last?

Our patches are made from a medical tape which is designed for multi-week wear times.

For the majority of customers our patches will last the full duration of their device which includes regular showers. In order to achieve this it is very important that you carefully follow the application instructions which are provided with every order.

Are your patches suitable for sensitive skin?

All of our patches are made from an industry-leading, hypoallergenic medical tape which is specifically designed for multi-week wear with diabetes devices.

Unfortunately, no single medical tape can ever be guaranteed to suit all skin types. Skin irritation from our patches is extremely rare and many of our customers with sensitive skin have found that our patches are the only ones they can use with no issues. If you have any concerns please contact us and we will be happy to send you a sample strip to test.

How easy are your patches to apply?

All of our patches come with an innovative sectioned backing paper and clear instructions which make them easy to apply smoothly.

The sectioned backing allows you to secure the middle section of the patch first before slowly sticking the outer edges down, helping to prevent wrinkles. More detailed instructions can be found here.

Do you offer free samples?

We do not offer free patches but we would be happy to provide you with a sample strip of our material so that you can test its suitability for your skin type.

I'm looking for a design which is not currently available, can you help?

If there is a specific shape or design that you are looking for which is out of stock or unavailable please message us and we will be happy to help!

Customer Support

Where do you ship to?

Patch and Stick is based in the UK but we ship worldwide. Please visit our Shipping page for all postage costs and timeframes.

If you have any difficulty ordering then please get in touch so we can help!

Can I update my address after ordering?

If you notice an error in your delivery address, please contact us immediately.

We will do our best to amend it, but we cannot guarantee it can be changed. We aim to dispatch your order as quickly as possible, and once it has been shipped, amendments are no longer possible.

It is the customer’s responsibility to ensure the delivery address is accurate.

What is your return policy?

Please visit our Returns page for information on how to return your order.

My discount code won't work, what should I do?

Sorry to hear that! Please send us a message and we will be happy to sort it out for you.

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